The Connection

Replace aging copper phone lines for critical hotel systems.

Synapse is GrayMatter Networks’ replacement for old copper POTS lines still used by elevator emergency phones, fire alarm panels and other critical legacy systems inside hotels. It gives hotels a modern, monitored path for those services when the original copper line is too expensive, unreliable, or no longer available.

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Why hotels need it

Old copper phone lines are disappearing.

Carriers are raising prices, canceling service, or no longer wanting to support the infrastructure hotels still depend on for life-safety and legacy applications. What that means for a hotel:

Higher monthly line costs
Greater risk of losing a critical service path
Pressure to find a compliant alternative quickly
Confusion about who owns what in the transition
Mission-critical compatibility

Everything still hanging off an analog line

Carrier-grade apparatus supporting the systems a hotel cannot afford to lose.

Fire alarms
Elevators
Fax
Security alarms
ATMs
Access control
Panic buttons
Point of sale
What Synapse does for your property

Five things, in order

1
Replace the copperReplaces old copper POTS lines with a modern alternative.
2
Keep critical systems onSupports critical systems like elevator phones and fire alarm panels.
3
Two paths outUses two paths out for resilience: internet + cellular backup.
4
Survive power lossKeeps service available during power loss with battery backup.
5
Stay supervisedProvides a monitored, supervised line that can be checked remotely.
Security and compliance

Secure, compliant, carrier-grade

End-to-end encryption, with adherence to National, State and Local building codes plus NFPA 72 standards. Multi-WAN connectivity with dual SIM, automatic carrier failover and unlimited 5G backup. All backed by carrier-grade reliability and 24/7 monitoring with expert assistance.

Key features
  • Remote cloud management and monitoring
  • Real-time alert notifications
  • PCI compliance for transactions
  • Licensed alarm signal retransmission
  • Unlimited 5G backup
  • 48-hour on-premises battery backup
  • Dual SIM with multi-carrier switching
  • Legacy and modern system compatibility

Why hotel owners and managers should care

  • Protects critical services that guests and staff rely on in emergencies
  • Reduces exposure to rising carrier costs on old copper lines
  • Creates a cleaner path forward when legacy phone lines are being canceled
  • Avoids “mystery support” by making the service handoff clear
  • Lets you keep one provider relationship for more of your communications stack

What makes it easier to buy from GrayMatter Networks

  • One invoice instead of splitting PBX and POTS replacement across vendors
  • Service from a hotel-focused communications company
  • A drive toward simpler, more standardized installs and quoting
  • Clear documentation of what we cover and where the handoff is
One platform

Explore the rest of the platform

brainboxThe reliable PBX foundationhSIPSecure voice over the internetAI StackAI that answers, acts and escalatesoptiqSee into everythingShieldNetCrisis-ready communications
Ready when you are

Still paying too much for old copper lines?

Let’s review what you have today, what those lines support, and whether Synapse is the right replacement path for your property.

Talk to an expert → info@graymatternetworks.com
GrayMatter Networks

Purpose-built communications for hospitality

GrayMatter Networks helps hotels modernize communications without turning the PBX into another science project.

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