The Protection

When every second counts, we are there.

Crisis response, and mission-critical communications. ShieldNet reaches your designated crisis team by phone, SMS and app, brings them into a managed conference call, and logs everything for the post-crisis report.

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Crisis initiation four ways in

Phone callto a predefined DID

SMSto a predefined DID

App buttoniOS and Android

Portal buttonconfiguration and management portal

Team notified by phone, SMS and appthen into the conference call

User flow

How a crisis unfolds with ShieldNet

From the moment a crisis is identified to the report afterwards.

1

Crisis identificationA crisis is identified by the crisis manager or designated personnel.

2

Crisis initiationInitiated via phone call, SMS, app button, or portal button.

3

Team notificationThe system reaches out to designated team members via phone, SMS and app alerts, with configurable repeat reach-outs.

4

Conference callTeam members join the conference call, initially in mute-only mode. The crisis manager and designated members manage the call via DTMF or app controls.

5

Crisis managementThe crisis manager coordinates response efforts through the conference call. Participants can speak based on permissions and controls.

6

Post-crisis reportingAll interactions are logged and available in post-crisis reports. Optional recording and transcription of the call.

Target users

Built for the people who carry the response

Security personnelIndividuals responsible for the safety and security of the facility.

Management staffKey decision-makers and managers within the hotel or school.

External crisis team membersDesignated external personnel, such as emergency responders or crisis consultants.

Key features and capabilities

What ShieldNet does

Notifications

Alerts via email, SMS and phone calls
Configurable notifications, including potential integration with social media for crisis updates

Conference call management

Automated call-out to all designated crisis team members
Initial mute-only mode with DTMF or app controls for speaking
Permissions and roles management for conference participants

Control and management

Crisis manager can control the call via DTMF or app
Designated roles and permissions based on the crisis configuration

Escalation and repeat reach-outs

Configurable repeat reach-outs based on team member profiles
Escalation rules defined in the portal or app

Reporting and analytics

Comprehensive logging of system usage and access
Post-crisis reports with communication logs, response times and participation metrics
Recording and transcription of crisis calls based on configuration