GrayMatter Networks helps hotels modernize communications without turning the PBX into another science project — connecting the phone system to the rest of hotel operations, from PMS workflows and guest communications to visibility, legacy line replacement and crisis response.
GrayMatter Networks is helping hotels move from static phone systems to an evolving communications platform. BrainBox IQ lets the PBX do more than survive; it becomes a base for solving real hotel problems, one IQ Bit at a time.
We build and run hotel-focused communications solutions that connect the phone system to the rest of hotel operations.
The hotel PBX that just works — full PMS integration, unlimited extensions, call accounting and NG911 compliance. Home to brainbox IQ and IQ bits.
Learn more The Voice
Hospitality-focused SIP trunking from a fully licensed carrier, with hotel-ready fallback features for when calls do not go perfectly.
Learn more The Intelligence
Handle up to 70% of guest calls without human interaction — across voice, web chat, SMS and WhatsApp — with real humans behind it.
Learn more The Connection
Replace aging copper lines for elevator phones, fire alarm panels and other critical systems, with two paths out and battery backup.
Learn more The Vision
Tickets, billing, call accounting logs and property information across the whole portfolio — for our team, customers and partners.
Learn more The Protection
Reaches your designated crisis team by phone, SMS and app, brings them into a managed conference call, and logs everything for the post-crisis report.
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900 remote call center operators available — AI-empowered humans ready to help your guests when a call needs a person.
We build and run hotel-focused communications solutions that connect the phone system to the rest of hotel operations.
Round-the-clock expert support comes as standard — not a paid tier, not a ticket queue.
Full PMS integration and multi-site support, so you can standardize the platform across properties even when each site has different infrastructure.
Modern communications without the legacy price tag.
Built on Sangoma’s FreePBX — open-source and standards-based — with no per-extension licensing. Scale across departments, staff changes or multi-property deployments without surprise licensing costs.
On premises, in the cloud, or both. Keep existing phones and lines where appropriate — SIP, T1/E1/J1 or analog trunking, and existing analog handsets through gateways. No forced rip-and-replace.
See how GrayMatter modernizes your hotel’s communications — brain-first, cost-smart and built for hospitality. No obligation, no science project.
Purpose-built communications for hospitality
GrayMatter Networks helps hotels modernize communications without turning the PBX into another science project.